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Inside Intercom Podcast

Intercom

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Episodes

S.H.O.P. Part 3: Online

Nov 19 2020 • 46 MIN

In part 3 of S.H.O.P., we explore the tools and tech stacks that are empowering retailers to blur the line between commerce and ecommerce.

S.H.O.P. Part 2: Habits

Nov 12 2020 • 48 MIN

Episode two of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, look...

S.H.O.P. Part 1: What’s in store for the store?

Nov 5 2020 • 56 MIN

Episode one of S.H.O.P., our new series examining the changes in retail and commerce. Over four weeks, we’ll be exploring some of the key topics around the past, present, and future of retail, look...

Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation

Oct 29 2020 • 58 MIN

Karen Peacock and Des Traynor share their thoughts on Intercom throughout the years, and what the future might hold.

Nate Brown on why proactive CX is the next competitive battleground

Oct 22 2020 • 34 MIN

Nate Brown (co-founder CX Accelerator) talks to Dee Reddy. He shares how to tune in to the voice of the customer, how traditional Customer Support evolved to become Customer Experience and how the ...

Bob Moesta on unleashing your sales superpower

Oct 15 2020 • 52 MIN

In our latest episode Des Traynor chats to the founder, maker, innovator, and professor who helped pioneer the Jobs-to-be-Done framework and has now turned his attention to demand-side sales and ma...