Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service

My guest for Ep133 of The Startup Playbook Podcast was the Co-founder & General Partner of Our Innovation Fund, David Shein. In 1986, David launched Com Tech, just 9 months after moving to Australia from South Africa. Fast forward 14 years and the company grew to 1,400 staff across Australia and revenues of $700M before eventually being acquired by Dimension Data for $1B. Since then, David has transitioned into becoming an investor and mentor to a number of startups, many of which have been successfully exited. These include Zipmoney, CalReply, Latam Autos, Pocketbook, Centric Wealth, BlueFire, BizCover, MacromatiX and Holly Connects. He is currently the Co-founder & General Partner of Our Innovation Fund, a $125M early stage venture capital fund that invests in exciting Australian startups. We covered a range of topics in this interview including: Building and scaling a company culture through trust, respect and storytellingCom Tech’s infamous approach of legendary customer service that helped beat out it’s competitorsWhat David looks for as an investor& much more! Full interview below! Show notes: Nathan CherNo Rules Rules (book) - Reed Hastings & Erin MeyerSteve NolaArianna Huffington - “No more brilliant jerks”Holly ConnectsLance BerksBare CremationsClear DynamicsSteve Vamosa16z Podcast: Designing a Culture of Reinvention with Ben Horowitz & Reed HastingsThe Hard thing about Hard things (book) - Ben HorowitzJohn Chambers (Cisco)VoiceGenie TechnologiesRangeMeNicky Jackson Special Thanks: Special thanks to Ross Cochrane, Nathan Cher, Steve Nola and Lance Berks who helped with research for this interview 🙏 . Next interview: Join our next live podcast interview with the Co-founder & Co-CEO of Open AI & Huddle, Jason WilbyDate: 24th November 2020Time: 8-9am (AEDT)Registration link: https://tinyurl.com/ep134Open Feedback/connect/say hello: Rohit@startupplaybook.co@RohitBhargava7 (Twitter)/rohbhargava (LinkedIn)@rohit_bhargava (Instagram)My Youtube Channel Credits: Music: Joakim Karud – Dreams Other channels: Don’t have iTunes? The podcast is also available on Spotify, Soundcloud & Stitcher Audio Player. https://youtu.be/LOK9H4wFY6g The post Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service appeared first on Startup Playbook.